We create the right package for you
We can act as your external partner in a service-oriented partnership to develop flexible logistical processes that reduce your costs and give you the competitive edge. We can also provide an online tool enabling you to track the current status of your products at any time.
Picking – Packaging – Inventory control
We can provide bespoke solutions from iShop order processing and despatch right through to loading the transport.
Supply chain management
We can of course manage the whole supply chain for you, resulting in increased effectiveness and efficiency, particularly as all information and communication channels in your corporate activities will be integrated.
Value-added service
OK Logistics has an in-house IT team and operates with state-of-the-art technologies. Among others, OK Logistics can provide services and processes such as pricing and labelling, component manufacture and assembly orders. We can also handle various administrative services such as customer credit checks, IT support, development and management of Internet shops and any other services you may require. Simply tell us what you need!
Total versatility
Warehousing
Bespoke total solutions for your product logistics.
- Goods received
- Quality control for goods inwards
- Warehousing (palletised goods, general cargo, parts storage)
- Picking
- Packaging
- Finishing and processing (shrink-wrapping, stickering, etc.)
- Cold storage
- Shipment processing and customs clearance (national and international)
- Reporting on stock movements and stock via an online EDP connection
- Online EDP connection via terminal server in your/our inventory management system
Order management
- Customer care centre (inbound and outbound customer support)
- Incoming order processing
- Order handling and processing
- Invoice creation, printing and issuing
- Payments processing
- Processing of payment reminders
- Customer credit controls
- Reports/controls according to your specifications
Distribution
- Individual customer advisory/care service
- Returns processing (RMA processing)
- Direct contact with your customers, clarification of delivery specifications
- (e.g. all well known stores and department stores, EU markets, mail order/online shops, pharmacy outlets, discount stores, remainder/end-of-line outlets, delivery to central warehouse or external outlets)
- General cargo/single parcels, palletised goods, full loads (national/international)
- Standard deliveries (24-48 hours), express deliveries, direct deliveries
- Management of import and export procedures, customs declaration and clearance
- Manual packaging, display filling
Returns processing
- Telephone/written complaints processing and management
- Recall processing, customer information using our in-house outbound call centre
- Returns processing (RMA processing)/returns acceptance
- Repackaging, receipt of returned goods, goods entry and warehousing
- Separation and disposal of waste
- EDP-supported reporting in real time in accordance with your requirements
